Heartland Policies

Heartland Policies

All of Heartland’s school policies are posted at reception. If you have a problem while you are in Mississauga or Winnipeg, we want to help.


This Privacy Policy (the “Policy”) applies to the collection and use of personally identifiable information (the ‘Personal Information’) gathered through the use of the Heartland International English School (hereafter, Heartland) website (the “Website”) and/or social media.   Heartland is committed to protecting your privacy.  In this Policy, ‘we’, ‘our’, or ‘us’, refers to Heartland and its subsidiaries and affiliates. The Policy (i) describes the Personal Information that we may collect through the Website and the Other Services, (ii) explains the purpose of collecting and the use of such Personal Information, and (iii) explains how and when we may share it.   The information on the website is subject to change from time to time, without notice, as deemed appropriate by Heartland. The website is not intended to be, and should not be considered, a contract between Heartland and any student or other person.  
Heartland is committed to protecting your privacy and security. Security procedures are continually updated and improved. This on-line privacy statement is intended to inform you of the ways this website collects information, the uses of this information and the way this information is protected.Sample Description
It is Heartland’s policy to collect the least amount of personally identifiable information required to complete a business transaction. In some sections of our site, we ask for general contact information such as name, address, phone, email address and some other pertinent information. From time to time, we ask for other information, for example when submitting an admission application or paying tuition.
You agree that we may collect and use Personal Information from you and about you for the following purposes:
  •  To communicate with you, including responding to your questions or inquiries in relation to the products and services that we provide through the website, and through our social media channels.
  • To understand your needs to market and remarket products and services to you.
  • To analyze the suitability of our products and services for you.
  • To determine your eligibility for our products and services, including to verify your Personal Information through communicating with any references provided by you.
  • To develop, manage and offer products and services that meet your needs.
  • To provide you with ongoing service.
  • To manage and assess our risks, operations, and relationship with you.
  • To meet our legal and regulatory requirements.
  • To facilitate the processing of payments.
Heartland does not share personally identifiable information with third parties for their use unless we are required by law to do so. We sometimes provide information to a service provider for the purpose of sending mail or email for a school sponsored or related activity. The third-party service providers are strictly prohibited from using your information other than to act on Heartland ‘s behalf.
Heartland will take reasonable steps to protect all personal information collected by using industry standard physical, electronic, and procedural security measures. We restrict access to personal data to employees who are required to view this information as part of their job responsibilities.
Unless you consent otherwise or it is required by law, personal information can only be used or disclosed by us for the purposes for which it was collected. We keep personal information only if required to serve those purposes. Personal information that is no longer required to fulfil the identified purposes is destroyed, erased, or made anonymous. Heartland may internally share your personal information for the purposes identified in this policy with its employees, affiliates, or other related and affiliated companies in Canada or outside of Canada. Only such companies with legitimate business reasons will have access to your personal information and must ensure that personal information in their possession is securely held. Here are some examples, but not limited to, where Heartland will not seek your consent for disclosure to outside third parties: • Where there is a legal obligation to disclose personal information under a court or government order as for instance to detect or prevent illegal activity; • Where personal information is given to our agents and service providers for services such as data processing of electronic fund transfers; • Where the disclosure is of regulated public information. Heartland has developed and implemented detailed retention principles and will ensure the destruction of personal information in a method that prevents improper access.
Upon request, Heartland will provide an explanation of its Policy with respect to the management of personal information. You can contact us with any inquiries or complaints or if you require further information.
The Heartland website links to a wide variety of other sites. We are not responsible for their privacy policies or how they treat information about their users.
Cookies are small files stored by your web browser on behalf of a web site and returned to the web site on request. Our web site utilizes cookies in our portal to carry data about your current session in the portal from one web page to the next. The cookies we use are set when you log on and are erased when you log off or completely close your browser. We do not use cookies to track or collect personal information or to track the web pages you visit. If you prefer not to receive cookies, you may turn them off in your browser, or you may set your browser to ask you before accepting cookies. Some pages will not function properly if the cookies are turned off.
Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Conversion Tracking This website uses Google conversion tracking: Beyond Google Analytics and DoubleClick cookies, Google uses cookies to help businesses that buy ads from Google determine how many people who click their ads end up purchasing their products. The conversion tracking cookie is set on your browser only when you click an ad delivered by Google where the advertiser has opted into conversion tracking. These cookies expire within 30 days and do not contain information that can identify you personally. If this cookie has not yet expired when you visit certain pages of the advertiser’s website, Google and the advertiser will be able to tell that you clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the domain.
Students are here to learn and practice English. The main goal of our English Only policy is to help students improve their English skills by surrounding them in an English environment. We also want all students, from all countries, to feel comfortable with each other. We have an English Only policy so that everyone is speaking a language that all students can understand.   You cannot speak any other language than English at school. If a student is caught speaking a language other than English, that student will be asked to leave the school immediately. The student will not be able to return for the rest of the day.
  • Classes start at 9:00 am. Students arriving after 9:15am must wait until morning break to join class.
  • If students miss more than 3 hours of school a week, they must meet with their teacher to discuss the problem. If attendance continues to be a problem, students must meet with the Director and may be asked to leave the school.
  • Lateness and absence can be excused if the student tells the school before 9:00 am and has a good reason. Students should contact the school by telephoning 905-542-4977 for Mississauga and 204-989-8448 for Winnipeg.
Every student must have medical insurance upon their first day of study. Visiting a doctor in Mississauga or Winnipeg, can be very expensive if you don’t have medical insurance. Heartland International English School, Homestay staff and the host family are not responsible for medical costs if a student gets sick or has an accident.   Students who attend Heartland, must have medical coverage. Heartland sells insurance coverage for $2.25/day. If insurance is not purchased from Heartland, you must show proof of alternate medical coverage.   If you feel sick and would like to see a doctor, please speak to your homestay family or a Heartland staff member. We can go with you to the pharmacy or to a medical walk-in clinic if needed.
Students may take a break from studying. If you want a tuition credit or refund, you must:
  • Tell the school at least 2 weeks in advance.
  • The break must be for a minimum of 5 school days.
  • Provide a reasonable excuse for taking a break.
Application fees, all placement fees, custodianship fees and bank fees are non-refundable.   To apply for a refund, the student must submit a Refund Request Form to the school at least two weeks in advance.   If a student quits or is dismissed from Heartland after the start of the program, the school will refund 50% of the tuition fees that have been paid but not used.   If a student changes from the Intensive Program (full time) to the Semi-Intensive Program (part time), 50% of the difference will be refunded back to the student. The student must give at least two weeks’ notice.   Refunds owing to the student will be paid within 14 days of receiving the Refund Request Form.

Here at Heartland International English School, our is goal is to provide a learning environment where all our students and staff feel safe and comfortable. We do not tolerate any form of sexual, verbal, or physical harassment directed by Heartland staff towards students, students towards Heartland staff, or students towards other students. Any misconduct will be investigated carefully and dealt with promptly which may include dismissal. To avoid potential conflicts of interest, favouritism, exploitation, harassment, or breaches of professional standards, Heartland prohibits romantic or sexual relationships between Heartland staff and students.
The legal drinking and smoking age in Manitoba is 18 years old and in Ontario is 19 years old. It is illegal to purchase or provide alcohol and tobacco to minors. You may be required to provide an identification card when purchasing alcohol to prove that you are above the legal drinking age. If you do not have identification when asked for it, you will not be served. Drinking or smoking marijuana on school premises is strictly prohibited. If caught, the student will be sent home immediately.