What do I do if I believe my Homestay student may be sick?
If an individual develops flu or cold-like symptoms and has not been exposed to an affected region, they should follow normal protocols by staying at home and minimizing social contact. If the individual has travelled internationally to an affected region, they should follow normal protocols and contact a health care provider if their condition worsens. Call Health Links Winnipeg (1-888-315-9257) or Telehealth Ontario (1-866-797-0000) for advice at any time. If a student needs to go to a clinic or the hospital, they can claim the expense through their GuardMe insurance, or private insurance. Some clinics offer direct billing. Please assist them in notifying the health care provider in advance of their arrival.
Additionally, please ask your student to let the school know they will miss class:
Winnipeg Campus – (204) 989-8448,
Mississauga Campus – (905) 542-4977,
What do I do if one of my family members becomes sick?
Isolate the individual from others as much as possible and follow normal protocols.
If you are a Homestay host, encourage your Homestay student to often wash their hands with soap and water and alert a Heartland staff member if they start to feel unwell (cold or flu-like symptoms).
I live in on-campus student housing and suspect I have the virus. What should I do?
If you have flu-like symptoms and have not been exposed to an affected region, follow normal protocols by staying in your room, resting and minimizing your social contact.
If you have flu-like symptoms and have travelled internationally to an affected region, follow normal protocols by staying in your room and minimizing your social contact. Students should call Health Links Winnipeg (1-888-315-9257) or Telehealth Ontario (1-866-797-0000) for advice at any time. Please call the healthcare provider in advance to notify them that you will be attending the office.
Please email Heartland and residence services if asked to isolate yourself by a local health care provider. Residence Services will contact individuals with further information and support.
When should I self-isolate?
Federal and provincial public health leaders have recommended that all travellers from outside of Canada self-isolate for 14 days. These efforts will contribute to slow the introduction and spread of COVID-19 in Canada.
Upon landing in Canada:
You will be asked if you have a cough, difficulty breathing or fever. If you have any of these symptoms, you will be given instructions on the next steps you are required to take. If you do not have any of these symptoms, you will be asked to do the following:
Self-isolate for 14 days after your return to Canada. Some provinces and territories may have specific recommendations for certain groups such as health care workers. Self-isolate means:
stay home and keep your distance from others
do not have visitors, especially older adults, or those with medical conditions who are at a higher risk of developing serious illness
Monitor your health for fever, cough or difficulty breathing.
Wash your hands often with soap and warm water for 20 seconds, or use an alcohol-based hand sanitizer if soap and water are not available.
Cover your mouth and nose with your arm when coughing or sneezing.
If you develop a fever, cough or difficulty breathing within 14 days: